Social listening sounds like a term coined to describe those friends who, when you’ve fallen on hard times or otherwise need a friendly ear, pull up a pew and graciously listen to your woes. What it really
When used properly, Instagram can be a major part of your marketing strategy – and recent trends show that while other social media networks are going through some growing pains, Instagram continues to rise.
According to research studies, 90% of businesses expect that they’ll need to use social media for customer service by the year 2020. Around 67% of customers are now using social networks like Facebook and Twitter to get