10 Communication Hacks to Deal with Negative Customers on Social Media

According to research studies, 90% of businesses expect that they’ll need to use social media for customer service by the year 2020. Around 67% of customers are now using social networks like Facebook and Twitter to get quick resolutions to their customer service issues.

Social media can be a great way to communicate with your customers and fans, but it can also be a channel where angry customers can write negative things about your business.

So what can you do if a customer posts negative comments about your company?

While it may never be possible to prevent disgruntled customers from being vocal on social media, it is possible to deal with negative consumers and maintain a positive brand image. Here are 10 communication hacks that you can use to deal with negative customers on social media.


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